EFG

How to submit your complaints

Once you have submitted your complaint, our Bank staff will deal with it instantly and respond to your problem.

The Client Relations Office is a Coordinative and Supervisory Division, monitoring Customers’ Complaints throughout Eurobank EFG Stedionica, ensuring that problems are dealt:

  1. With transparency, objectivity and fairness
  2. Within the time frame that the Bank has set

You can submit your complaint as follows:

First Step:

  • You may communicate your problem directly to the person you originally dealt with or to the person who is servicing you within the Branch or
  • Call 0800 11 11 44 (charge free call)
    forward an e-mail at office@eurobankefg.rs or
  • Correspond with:
    Eurobank EFG
    Vuka Karadžića 10,
    11000 Belgrade

      We will confirm receiving your letter within 24 hours and make our best to answer at least within 30 days from the day we received it. Sometimes the answer may take longer, particularly if we need to make wide-range enquiries. However, for any delay, we will keep you informed.

      Second Step:

      In case our answer does not fully satisfy you, you may put your complaint in writing for further assessment, to the Client Relations Office by post:
      Eurobank EFG
      Client Relations Office,
      Vuka Karadžića 10,
      11000 Belgrade

      Or by e-mail on the following address:
      primedbe@eurobankefg.rs

      Our staff will re-investigate your complaint and aim to resolve it within 10 working days upon receipt. Likewise, any delays for further examination will be notified to you timely.

      Final Step:

      If you have received the final response to your complaint and you remain unhappy, you may address your complaint to the:
      National Bank of Serbia
      Customer Protection Centre
      Trg Partizana 8
      31000 Uzice