Security
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Protect yourself against online threats and attacks
. . . .You’ve probably heard of cases where someone tries to illegally access personal information, user names, passwords, etc. We would like to alert you to some of the most common fraud attempts.
- Personal e-mails pretending to be from a bank in which the sender asks you to confirm certain information (such as your e-banking user name and password, account and credit card numbers, etc.) or the e-mail refers you to fake websites requesting you to enter personal information. Please forward any suspicious e-mails to: customer-alert@eurobankefg.rs.
- A data verification window may appear on-screen on a virus-infected PC even while surfing our official website. To prevent this, clients are encouraged to frequently update their antivirus software to reduce the risk of their PC coming under attack.
- Phone calls in which the caller, pretending to be Eurobank EFG staff, tries to convince you to disclose your personal information.
- If you suspect you've been targeted by any of these attacks, please contact our customers support units.
NEVER
- Disclose personal information to unauthorized persons even if they claim to be Eurobank EFG staff, or if the information is requested for security reasons.
- Log into our e-B@nking application unless the web page contains a yellow key lock icon which guarantees that you are accessing our official website.
ALWAYS
- Type www.eurobankefg.rs in your browser’s address field.
- Click on the yellow lock to check the Eurobank EFG security certificate.
Glossary of security terms
Smart card
In order to transfer money from company accounts, clients must have a smart card to digitally sign the transfers, which is normally obtained as part of the e-banking service package.
A smart card resembles a credit card in size and shape (Master, Diners, Dina etc.), but instead of a magnetic stripe with information about the card holder on the back of the card, it contains an embedded microprocessor that stores and processes electronic data and applications. Smart cards currently represent the most technologically advanced form of card development and security.
A smart card is issued to the user ready to store a digital certificate, which is required for digitally signing account transfers.
Digital certificate
A digital certificate is created using mathematical functions, it is encrypted and contains a version of original data.
A digital certificate is a type of "electronic" ID card issued by an independent certification authority that confirms the identity of the smart card, so that the recipient can decode the message contents.
Digital certificates are used for authenticating and securing online payments.
A digital certificate is stored on the card as explained in the CD user manual provided with the e-banking package.
Digital signature
A digital signature is an electronic signature used to authenticate the identity of the sender of a message or the signer of a document. It also serves as proof that the original content of the message or document that has been sent is unchanged. A digital signature ensures authenticity of the message and integrity of the information, and cannot be repudiated later.
Safety precautions:
If there is reason to suspect that the cardholder’s certificate has been compromised, there may be risk of documents being approved with a forged signature (payment orders, etc.).
If so, you should IMMEDIATELY notify the card issuer to revoke your certificate and issue a new one.
In order to transfer money from company accounts, clients must have a smart card to digitally sign the transfers, which is normally obtained as part of the e-banking service package.
A smart card resembles a credit card in size and shape (Master, Diners, Dina etc.), but instead of a magnetic stripe with information about the card holder on the back of the card, it contains an embedded microprocessor that stores and processes electronic data and applications. Smart cards currently represent the most technologically advanced form of card development and security.
A smart card is issued to the user ready to store a digital certificate, which is required for digitally signing account transfers.
Digital certificate
A digital certificate is created using mathematical functions, it is encrypted and contains a version of original data.
A digital certificate is a type of "electronic" ID card issued by an independent certification authority that confirms the identity of the smart card, so that the recipient can decode the message contents.
Digital certificates are used for authenticating and securing online payments.
A digital certificate is stored on the card as explained in the CD user manual provided with the e-banking package.
Digital signature
A digital signature is an electronic signature used to authenticate the identity of the sender of a message or the signer of a document. It also serves as proof that the original content of the message or document that has been sent is unchanged. A digital signature ensures authenticity of the message and integrity of the information, and cannot be repudiated later.
Safety precautions:
If there is reason to suspect that the cardholder’s certificate has been compromised, there may be risk of documents being approved with a forged signature (payment orders, etc.).
If so, you should IMMEDIATELY notify the card issuer to revoke your certificate and issue a new one.
- 0800 1111 44 option 6
toll-free number
group